Lynk Telecom customers have access to reach our state-of-the-art U.S. based NOC 24/7 daily and 365 days a year to address any customer concerns. For any service impacting issues, customers may call directly into our NOC and speak with a live person.  There is no complicated IVR or long wait times. Lynk Telecom also offers a portal to open tickets, check status, and communicate directly with a technician. The majority of our customers prefer to contact the NOC via email, which immediately opens a ticket in our system and flags a technician who can begin researching immediately as well.